Mastering ChatGPT Skills: Prompt Engineering For Business Administration And Operations
Artificial Intelligence Advanced Course:
MASTERING CHATGPT SKILLS: PROMPT ENGINEERING FOR BUSINESS
ADMINISTRATION AND OPERATIONS
(7 PDUs)
FULLY HRD CORP CLAIMABLE for company registered under HRD Corp
We do offer in-house for group requests to meet your schedule and requirements.
OBJECTIVES:
As Generative AI continues to redefine productivity, office administrators and operations professionals have an unprecedented opportunity to automate routine tasks, streamline communication, and make more informed decisions. This practical 1-day course focuses on the application of prompt engineering with tools like ChatGPT, Claude, Gemini, and DeepSeek, enabling participants to create smarter workflows, improve internal documentation, and increase operational efficiency.
The course combines real-world business scenarios and hands-on exercises to equip learners with the skills to confidently use AI in daily administrative tasks, internal communications, documentation, and decision support.
LEARNING OUTCOMES:
By the end of this course, participants will be able to:
🔹 Understand how ChatGPT and other large language models operate and respond to structured prompts.
🔹 Use AI to automate daily office tasks such as document analysis, drafting, summarisation, and internal messaging.
🔹 Generate clear, high-quality content for memos, reports, emails, procedures, and policy documents.
🔹 Conduct simple trend analyses and research using prompt-driven tools.
🔹 Apply AI tools ethically and responsibly in operational settings.
OUTLINE OF PROGRAM:
Module 1: Introduction to Generative AI & Prompt Engineering
Introduction to how generative AI works. Explore what makes a prompt effective. Learn the 5GEARS of effective prompting.
Hands-on: Compare prompt versions to observe improvements.
Module 2: Using ChatGPT as a Smart Personal Assistant
Automate repetitive admin tasks like summarising meeting minutes, extracting information from SOPs, prioritising tasks, or preparing daily briefings.
Hands-on: Build a set of daily prompts for your own admin needs.
Module 3: Professional Writing and Business Content Creation with AI
Generate various internal documents: SOP drafts, meeting summaries, announcements, FAQs, and executive emails. Learn to prompt for tone, clarity, and formatting. Hands-on: Build a prompt template for your department!s internal memos.
Module 4: Operational Use Cases: AI for Office Management and Coordination
Streamline workflows like inventory logs, meeting agenda creation, procedural documentation, or project status updates.
Hands-on: Choose a real task from your work and redesign it with AI support.
Module 5: AI Ethics, Confidentiality, and Governance
Learn how to identify bias, avoid hallucination, maintain data privacy, and respect professional boundaries when using AI.
Hands-on: Group scenario discussion— e.g. “What should AI not do in your workplace?”
METHODOLOGY:
- Pre-Assessment: Prompt confidence & AI usage baseline
- Hands-On Exercises: Module-based task completion
- Post-Assessment Quiz: Prompt refinement techniques, ethical use
TARGET AUDIENCE:
Office administrators, operations coordinators, executive assistants, and secretarial and planning officers. No prior AI or coding experience required.
DURATION:
7 Hours; 9:00 AM – 5:30 PM (with lunch & tea breaks)
PREREQUISITE:
- Basic computer literacy and web browsing skills
- No prior coding or AI experience required
- Bring-your-own-laptop (BYOD)
- Free ChatGPT account, Gmail, Google Doc for extended prompt chaining
For more details, please email to [email protected]
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