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FREE TALK: Towards Zero Defect Quality Product (2 PMI® PDUs)

FREE TALK: Towards Zero Defect Quality Product (2 PMI® PDUs)

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Topic: [FREE TALK] Towards Zero Defect Quality Product (2 PMI® PDUs)


Evelyn Tan, PMP®, MSc, BSc, PSMB, LSSBB, CQE

Workshop Logistics:

Date: 3rd February 2021 (Wednesday)

Time: 8:00pm to 10:00pm

🌟 Joining link will be emailed to REGISTERED PARTICIPANT a day before the session.

Workshop Synopsis (Abstract):

In a normal situation, consumers only buy one product and thus the product must be functioning for its intended usage and specification.  This means a product or service supplier to end consumer only get one chance to show their product is of good quality.  Therefore, all products sold to the consumer market should achieve zero-defect or a very low defect rate such as six sigma quality which is equal to 3.4 defects in one million parts.

Product with zero defects is a dream of every organization.  The next big question would be what it takes to achieve zero defects.  In the modern world, the end product which reaches the end-user or consumer goes through a very long supply chain, from mother nature raw material such metal, silicon wafer, petrol chemical by-product to form into piece part assemble into sub-assembly and then join together to become final assembly.

All the touchpoint throughout the supply chain will increase error opportunity which could induce defect in a product.

This evening talk will explore on how an organization is accountable for the defect, touchpoints throughout the supplier chain will increase the error opportunity and whether zero is a reality or myth  and what does it take to strive a zero defect quality.

Program Flow:

8:00pm – 8:35pm: Session Introduction and Warm-up

8:35pm – 9:20pm: Sharing of the knowledge

9:20pm – 10:00pm: Questions and Answers

Presenters Bio:

Evelyn Tan holds a Master of Science (MSc.) in Industrial Technology from University of Science Malaysia. She is a certified Six Sigma Black Belt, lean practitioner and Project Management Professional (PMP®).

She  is  a book author, trainer and consultant with 3 decades of experience in quality engineering and management in multiple industries which include consumer electronics goods, industrial product, food and aerospace. Her career has progressed from an engineer to a member of senior quality management. In this role, Evelyn has dedicated almost 30 years of her expertise to various companies, ranging from SMEs to large multinational corporations.

Evelyn is an expert in supplier quality management with commodity knowledge of PCBA, SMT technology, battery and LCD touch panel manufacturing technology. She also has in-depth understanding of system assembly and process control, aerospace parts and their end products.

During her career,  Evelyn had worked with over hundreds of suppliers across the globe to ensure effective delivery of consistent good quality parts.  She applies a systematic approach to supplier selection, auditing, quality improvement, new product qualification, corrective action report review, supplier evaluation and rating, and governance processes to successfully achieve product quality goals and cost targets.  She has led over 100 supplier transformation projects which optimize suppliers to consistently deliver good parts, amounting to a cost avoidance of millions of USD. In addition, she had mentored more than 40 six sigma projects and certified supplier quality managers in application of the six sigma methodology.

Evelyn had written 3 books related quality and business management and she had share her knowledge in her websites and youtube channel.